Responsible Gaming

Introduction

At Spin Casino New Zealand, we're committed to promoting responsible gaming. Online pokies should be enjoyed as entertainment only—never as a way to earn money or solve financial problems. Gaming should be fun, and if it stops being fun, it's time to seek help.

Age Verification

You must be 18 years of age or older to use our services in accordance with New Zealand law. We verify all players' ages and encourage parents and guardians to speak with young people about the risks of gambling.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs, you may be developing a gambling problem:

• Chasing losses by gambling with more money to recover what you've lost
• Hiding your gambling activities from family, friends, or partners
• Gambling with money needed for bills, rent, food, or other essentials
• Feeling anxious, irritable, or restless when not gambling
• Spending increasing amounts of time and money on gambling
• Failed attempts to cut back or stop gambling
• Borrowing money to gamble or pay gambling debts
• Neglecting work, study, family, or personal responsibilities
• Lying to others about the extent of your gambling
• Using gambling to cope with stress, anxiety, or depression

Self-Help Tools

We provide several tools to help you stay in control of your gaming:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specified period (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you're prepared to lose
• Reality Checks: Take regular breaks with pop-up reminders showing time spent and money wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose
• Account Closure: Close your account if you believe you have a problem

Take advantage of these tools to help maintain control over your gaming experience.

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, help is available:

• Problem Gambling Foundation (PGF)
  Free, confidential support for people affected by gambling harm
  Website: www.pgf.nz
  Phone: 0800 664 262 (free call, 24/7)
• Gambling Helpline Aotearoa
  Counselling and support services
  Phone: 0800 352 352 (free call)
• Lifeline Aotearoa
  Crisis support for mental health and wellbeing
  Phone: 0800 543 354 (free call, 24/7)
• GamCare (UK)
  Free support for problem gamblers and their loved ones
  Website: www.gamcare.org.uk
• GamStop (UK)
  National self-exclusion scheme
  Website: www.gamstop.co.uk

Take Action Today

If gaming is no longer fun or you're concerned about your behaviour, please reach out to one of the support organisations listed above. There is no shame in asking for help—problem gambling is a real issue, and support is available.

Remember: If you're struggling, help is just a phone call away.